These terms apply when you use this website or book a service with Radhak ("we", "us"). By placing a booking you agree to them.
1. Bookings
- A booking is confirmed once you receive a booking ID. Time slots are arrival windows; the technician will arrive within the slot you selected, barring circumstances beyond our control.
- Please give accurate details of the cameras or system, the problem and your address. If the system or problem is materially different on inspection, the technician will explain any change in the work and price before proceeding.
- An adult must be present at the address for the duration of the visit.
2. Prices and payment
- Service prices shown on the website cover labour and diagnosis for the described work. Spare parts, consumables, stands, extra piping or cabling and civil work are charged separately.
- Spare parts are quoted before fitting and are used only with your approval.
- A visit charge may apply, as shown at checkout. It is waived where indicated.
- Payment is due on completion of the service unless you have paid in advance.
- If you decline the repair after diagnosis, only the visit or inspection charge shown at booking is payable.
3. Offers
Promotional offers are subject to their stated conditions and validity, and cannot be exchanged for cash.
4. Cancellation and rescheduling
See our cancellation policy.
5. Warranty
Eligible services carry a service warranty as described in our warranty policy.
6. Your responsibilities
- Provide safe access to the cameras and recorder, a working power supply and access to the cable routes.
- For installations, make sure the location is suitable and that you have any permission required from your building or society.
- Keep valuables away from the work area.
7. Limitation of liability
We take reasonable care in all our work. We are not responsible for pre-existing faults, damage caused by power fluctuations, misuse or unauthorised repair, or for loss of data (including CCTV recordings) on devices we service. Our total liability for any booking is limited to the amount paid for that booking, except where the law does not allow such a limit.
8. Conduct
Our technicians are instructed to be courteous and professional. We ask the same of customers, and may decline or end a visit if the technician's safety is at risk.
9. Changes
We may update these terms from time to time. The version on this page at the time of your booking applies to that booking.
10. Contact
Questions about these terms? Contact us.