Help centre
Reach our support team the way that suits you. For booking issues, keep your booking code handy.
8:00 AM – 8:00 PM, all days
Tell us what's wrong and we'll follow up.
Help
Most homes need 2–4 cameras to cover the entrance, parking and back door. Shops and offices typically need 4–8. The technician surveys the site and recommends positions before you commit.
Yes. We set up the manufacturer's app so you can view live and recorded footage from anywhere with internet, protected by a strong password.
It depends on the number of cameras, resolution and hard-disk size. As a guide, four 2 MP cameras recording continuously fill about 1 TB in 10–15 days. Motion-based recording lasts much longer.
Only if the cameras and DVR/NVR are on a UPS or inverter. We recommend a UPS for the recorder so power cuts don't corrupt the hard disk.
Yes. We diagnose and repair cameras, DVRs and NVRs from Hikvision, CP Plus, Dahua and most other brands, whoever installed them.
The installation price covers labour, mounting and configuration. Cameras, DVR/NVR, hard disk, cable and accessories are quoted separately — or you can provide your own equipment.
Choose your CCTV system and service, pick an address and a time slot, then confirm with your phone number. It takes about a minute.
Service prices cover labour and diagnosis. Spare parts, if needed, are quoted before fitting and charged separately.
Yes. You can cancel free of charge before a technician is assigned. To reschedule, contact support from your booking page.
Eligible services include a service warranty shown on each service. If the same issue returns within that period, we fix it at no labour cost.
You can pay the technician after the service is complete.