Plans change — we try to keep cancelling and rescheduling simple and fair.
Cancelling a booking
| When you cancel | Charge |
|---|---|
| Before a technician is assigned | Free — cancel online from My Bookings |
| After a technician is assigned | Contact support; usually free, but a visit charge may apply if the technician is already on the way |
| After the technician arrives, if you decline the work | Only the visit or inspection charge shown at booking |
Rescheduling
You can move your booking to another available slot free of charge before the technician sets out. Contact support from your booking page with the new date and time you prefer.
If we need to reschedule
Occasionally a technician is delayed by an earlier job, traffic or weather. We will let you know as early as possible and offer the next available slot, or cancel free of charge if that suits you better.
Refunds
Where you have paid in advance and a refund is due, it is issued to the original payment method, normally within 5–7 working days of approval.